- Checked by Charlotte Paisley
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GratoWin is a user-friendly online casino platform available to Canadian players. The welcome offer including 50 no deposit free spins is a good start. Read on, and discover our expert's verdict on this online casino with a Curacao iGaming license.
New customers| 18+ | Min. deposit: $20 | 35x wagering | T&Cs apply
GratoWin Casino Overview
GratoWin Casino provides a user-friendly platform with various excellent bonuses and promotions to help boost your bankroll each day. It offers more than 400 games to Canadian players, from slots to live casino titles. You can also make instant deposits and use a six-tier VIP program to get more rewards, offers, and benefits.
50 No deposit free spins
Stacked welcome bonus
User-friendly casino platform
Multiple Canadian payment methods
Extensive VIP program
Very small live casino
2 days processing time for withdrawals
GratoWin Welcome Bonus
A no deposit bonus will welcome Canadian players visiting GratoWin Casino. The no deposit bonus is 50 free spins, instantly credited once you’ve created your account. However, your welcome offer doesn’t stop there, as you also have another sign-up offer.
The deposit welcome bonus is a cumulative bonus spread over your first three deposits. Canadian players must make a $20 minimum deposit to receive the bonus. You can use your preferred payment method without worry, as we found no payment restrictions on this bonus.
Composition of The Welcome Bonus
The welcome bonus collectively gives you a 300% bonus of up to $3,000. This is broken down into 3 deposits:
- 1st deposit: 100% up to $1000
- 2nd deposit: 50% up to $1000
- 3rd deposit: 150% up to $1000
We found no fault with this bonus, except that the $20 minimum deposit is slightly higher than the average $15 minimum deposit you find.
The 50 no deposit free spins are eligible on 3 top games and will become available immediately upon registration. Here are the targeted slots:
- 20 spins valid on Pyramid Spin
- 15 spins valid on Demon Diamond
- 15 spins valid on Scratch King
- Great welcome offer
- User-friendly website
- Extensive VIP program
- Max Deposit $5000
- Min Deposit $10
Terms & Conditions of The GratoWin Welcome Offer
You must wager the deposit bonus amounts 35x within 30 days, or the bonus and winnings will be void.
When it comes to fulfilling the wagering requirement, slots, scratch cards, and Keno contributes 100% towards it, except for the excluded ones listed in the terms. Below, we summarize the various wagering contributions.
|Slots, Scratch Cards, Keno||100%|
|Roulette, Game Shows||20%|
|Blackjack, Poker, Baccarat, Craps|
Meanwhile, the no deposit free spin winnings are capped at $200 and also have 35x wagering requirements. However, you must use the spins within 24 hours of receiving them and have seven days to complete the wagering requirements.
Overall, we’re satisfied with this promotion, as it doesn’t have unreasonable wagering requirements and gives you 30 days to complete it. While the free spins only have seven days to satisfy the wagering requirement, this is still pretty standard for a no deposit bonus.
Bonus codes/promo codes
The welcome deposit bonus uses promo codes to activate the offers. When you make a valid deposit, you must add the promo code in the appropriate field. The following promo codes are used for the first to third deposit bonuses:
- First Deposit Bonus: GRATO100
- Second Deposit Bonus: GRATO50
- Third Deposit Bonus: GRATO150
How to Claim the Welcome Bonus
After you’ve used and wagered the free spins winnings, it’s time to make your first deposit and claim the welcome bonuses. We list the steps below to help get you started:
Click the yellow “Join” button to create your GratoWin casino account
Follow the prompts to create your account and claim your 50 free spins
Use the 50 free spins and complete the wagering requirements
Make a minimum deposit of $20 and enter the appropriate code under “Promocode”
Satisfy the wagering requirements after using the bonus
Complete steps four and five for the second and third deposit bonuses
Other Promotional Offers
This operator doesn’t end with the welcome bonus. Multiple other promotions are available, starting with the weekly cashback offer of up to 20%. Depending on your VIP level, you get between 5% and 20% cashback on all losses after calculating your total loss vs total deposits and wins.
There’s also the Friday Fun Bonus, a promotion automatically awarded on Fridays if you meet the requirements by Thursday. You must meet the deposit requirements during the week, ranging between $100 and $300, and have the appropriate real money balance between <$10 and <$50. Depending on your VIP level, you’ll receive a bonus of $10 to $50.
Further, using the bonus code ALL100, you can claim a 100% bonus on all your deposits of the month, which meet the minimum requirement of $10. This bonus has 50x wagering requirements you must complete in 30 days and a max bet of $2 while active.
These promotions are pretty generous, despite their slightly higher wagering requirements. Canadian players still receive 30 days to fulfil these requirements, which is a reasonable period. You can also find any available tournaments under the Promotions tab, and we rate these offers as good, if not excellent.
Security and Reliability at GratoWins
While Unigad Trading NV owns the site, Inafet Ltd. operates it using a Curacao eGaming license, which Antillephone regulates (license 8048/JAZ2017-072). The casino was launched in 2019 and has built a good reputation overall. Further, it protects players’ information and the payment portals using 128-bit SSL encryption and is PCi DSS compliant.
While the operator doesn’t publish an independent third-party testing agency, it does state that the GratoWin Casino in-house team ensures game fairness. This fairness comes from rigorously testing the RNG that operates online casino games.
However, there’s no promotion of organizations working toward preventing pathological gambling habits. The responsible gambling section delivers tools like deposit limits, game and account history, and self-exclusion. Yet, while there are some tools and advice on recognizing problem gambling, there’s no link to external organizations.
This operator and owner don’t seem to have more casinos. Still, the GratoWin platform is available in various countries, with only those restricting Curacao licencing not available or allowed at GratoWin Casino.
GratoWin's Payment Method Options
GratoWin's payment method options for Canadians are somewhat sparse, but probably sufficient for most players.
However, we would appreciate a wider range of deposit methods including VISA or Mastercard.
Deposit payment options are limited to Interac (online and e-transfer), DirectDebit, DirectDebit Plus, Cash to Code Evoucher and Flexepin. The support team was able to confirm that VISA and Mastercard are not available as payment options at the moment.
Deposits with all payment methods are instant and the minimum deposit is $10, the expected standard in the iGaming industry.
Withdrawal methods are VISA, Mastercard, Paysafecard, Interac e-transfer and bank transfer. The minimum cashout is CA$ 200. This applies to all non-EU countries.
The maximum withdrawal is $500 per month, which is incredibly low. You can raise this amount to $10,000 monthly with a higher VIP tier, but it remains low. You must also meet the VIP points requirement to withdraw the maximum monthly amount.
GratoWin Casino has a withdrawal processing time of two business days, meaning 48 hours. Within these 48 hours, you can still cancel a pending withdrawal request. However, Saturdays, Sundays, and bank holidays don’t count as business days, so keep that in mind when withdrawing.
KYC Verification Process
You must complete the KYC verification if you want to withdraw more than $200. The verification requires the following documents:
- ID verification documents: copy of government-issued ID, passport, or driver’s licence
- Proof of address: utility bill
- Proof of banking: bank statement, and photos of your card or e-wallet details
Diversity and Quality of GratoWin's Games Library
There are over 400 casino games at GratoWin Casino, so it’s not as extensive as some of the other online sites. However, you can find categories like Slots, Megaways, Jackpot, Bingo, Table Games, and Scratch available. There's also a (small) Live Casino lobby.
If you open a game, you’ll also see a bar below the game showing all your recently played games.
There’s no sportsbook section, and sometimes tournaments are available in the Promotions Tab, but not often. The infrequent tournaments are because this casino doesn’t list many of the big names that offer tournaments, like Pragmatic Play or Wazdan.
However, no other filters exist for these games except the category headings. This lack of filters makes it challenging to filter and navigate games, as you either need to browse through all of them or use the search bar to find a specific game. Meanwhile, the table and game limits differ depending on the game you play, but it’s the standard you find in other online casinos.
You have over 340 slots, and some of our favourites include:
- Fire ‘n Fortune
- Bollywood Nights
There is also a jackpot section, but it is limited to 6 titles only, including Wild Leprechaun and Mermaids Wild.
The table games section is relatively small, with around 15 titles available, offering variants like Joker Poker, XXXTreme Lightning Roulette First Person, Single Deck Blackjack, and more. Some of these are live dealer casino games and you can find these in the live casino lobby.
If you become bored of regular slots and table games, you also have a few bingo and over 50 scratch card games.
Demo Games and Providers
Most slots can be played in demo mode. This means that you can test a game or familiarize yourself with its gameplay before wagering real money. However, this option is only available for registered players.
A lot of the games are hosted by games developer Spinoro, but we also saw games from other software providers, such as Pragmatic Play, Playson, Caleta, TrueLab, and Espresso Games.
GratoWin Mobile Casino
While there’s no mobile app, the mobile website offers the same features and games as the desktop one. The mobile app is as user-friendly as the desktop website, which means you can easily navigate the site, except for the game filters.
You can use the mobile site on any mobile or tablet device, provided you have a secure internet connection. The mobile casino will have the same number of games as the desktop one. However, you’ll play with a smaller screen, making some features, like the recently played games bar, challenging to use.
Live Casino Games at GratoWin
There’s a small live casino lobby, mostly poker and dice variants like 6+ Poker and Dice Duel, most from BetGames. However, with less than 10 games in a live casino library that’s usually around 200 games, it’s a bit limiting.
Still, the games are available on both mobile and desktop, making them perfect for casual and on-the-go players in Canada.
VIP Club & Loyalty Program
The VIP club controls a big part of your experience, as your VIP tier decides the promotions you can get and your withdrawal limit.
There are six tiers, starting at Entry, Bronze and Silver, and going up to Gold, Platinum, and Diamond. You must collect VIP points to climb the levels; with every $10 you wager from your first bet, you receive one VIP Point (VP).
Once you place your first bet, you automatically become part of the program, and once you’ve collected enough points, you can climb the tiers and exchange them. At Entry level, you exchange 100 VP for $2 and get special offers like birthday and membership anniversary bonuses. You redeem your VP for cash in the VIP Store.
Once you level up to Silver through Diamond levels, the exchange rate for the VP goes from 100 for $2 to 20,000 VP for $2,500. As such, once you hit the Bronze level, you get between 25% and 87% more for your points than new players.
With a Bronze tier comes weekly cashback, starting at 5% and going up to 20% if you’re Diamond level. You need 400 points to upgrade from Entry to Bronze, and it goes up to 50,000 plus points to get to the Diamond level.
All levels after Entry also get an exclusive welcome bonus to the level, while the Silver tier and higher also get a dedicated account manager. However, upgrading to a new tier is only available by invitation from a VIP Club agent, so even if you manage to collect the right number of points, it’s not assured that you will proceed to the next tier.
Find an overview of the VIP program in the table below:
|Level||Points required||Redeeming Points||Benefits|
|Entry||0||100 points for $ 2||Promotions & tournaments|
|Bronze||400||400 points for $ 10||Promotions & tournaments, 5% weekly cashback, Friday bonus, VIP welcome bonus|
|Silver||2,000||1,500 points for $ 50||Promotions & tournaments, 8% weekly cashback, Friday bonus, VIP welcome bonus, dedicated account manager|
|Gold||7,500||4,000 points for $ 200||Promotions & tournaments, 12% weekly cashback, Friday bonus, VIP welcome bonus, dedicated account manager|
|Platinum||20,000||9,000 points for $ 600||Promotions & tournaments, 15% weekly cashback, Friday bonus, VIP welcome bonus, dedicated account manager|
|Diamond||50,000||20,000 points for $ 2,500||Promotions & tournaments, 20% weekly cashback, Friday bonus, VIP welcome bonus, dedicated account manager|
Customer Service at GratoWin
GratoWin Casino offers a live chat during specific hours, with a contact form and support email available during off hours. The live chat is available from 7 am to 11 pm CET Monday to Friday and from 11 am to 7 pm CET over the weekend on Saturdays and Sundays.
While GratoWin Casino lists a support phone line on its Contact Us page, it’s currently unavailable, so you’ll have to use the email, contact form, or live chat instead.
Live chat agents are fast to respond and overall friendly when solving your problems or answering queries. However, emailing the team or using the contact form can take up to 24 hours to receive a reply via your email.
However, if you require instant answers, the extensive and well-organized FAQ is the page for you. It divides the frequent questions into My Account, Deposits, Withdrawals, Privacy and Security, Games, and Promotions & Bonuses categories.
GratoWin Casino also has no active social media pages for Canadian players to access. However, if you’re part of the monthly newsletter, you’ll receive promotional emails and noteworthy news to keep you updated.
- United Kingdom
Three Tips For Playing at GratoWin
If you decide to play at GratoWin Casino, read our top three tips to help get you started on this platform.
Use the 50 free spins first, and complete the wagering requirements before you make your first deposit. You can only have one bonus active at a time, so be sure not to lose your no deposit bonus accidentally by making your first deposit and claiming the 100% welcome bonus.
Set deposit limits with the support team before you start depositing. These limits will help you keep to your bankroll, as you should only bet money you can afford to lose.
Complete your KYC process as soon as possible. Completing the verification sooner rather than later helps prevent delayed withdrawals. You can do this by contacting the support team.
GratoWin: Final Opinion
GratoWin Casino offers a user-friendly platform for the most part and has various payment methods available. We enjoyed its promotions, VIP Club, and security, but there are a few aspects in which it can improve. The minimum withdrawal for non-EU countries is too high at $200, and the game selection is relatively low since there are less than 500 games available for Canadians.
However, while we would appreciate 24/7 support, all the game categories are available, and the promotions are reasonable. In fact, the no deposit free spins are an excellent offer we love, and paired with the stacked 300% welcome bonus, Canadian players can enjoy a boosted bankroll at GratoWin Casino most of the time.
- Is GratoWin's welcome offer worthwhile?
Yes, the GratoWin welcome offer provides a boosted bankroll of up to $3,000 divided over your first three deposits. Further, the average wagering requirements and long expiry period make it worthwhile.
- Can I withdraw with cryptocurrencies?
No, cryptos aren’t available for withdrawals, so you’ll have to use a bank transfer or Interac e-transfer to withdraw winnings after depositing with cryptos.
- Should I claim the GratoWin no deposit bonus?
Yes, it poses no risk to your money if you claim the no deposit free spins. If you can’t complete the wagering requirements, you might lose all the possible winnings, but it won’t negatively impact your bankroll, which makes it an excellent option to start with.
- Can I play in Canadian dollars without fees?
GratoWin Casino operates in EUR, but you can play with CAD without significant fees. There might sometimes be a conversion fee from EUR to CAD, like if you win money, but it’s not always.
- Does GratoWin Casino have fast withdrawals?
The financial department takes around two days to process your withdrawal request, and then it can take anything between two to eight business days to complete. It can take four or ten days, so it’s not a quick payout casino.